We are moving our infrastructure from a single regional instance within the UK (Azure) to multiple regions globally (Azure) to improve compliance with data residency and improve performance/latency for our customers across different regions.

The new hosted regions within Azure are as follows

All customers (including UK customers) will be migrated from the old instance of the inforcer infrastructure to the new one based on communications that have been sent around to all customers and the desired migration groups/timeframes.

Please ensure that you understand which date you will be migrated as there are two major items of impact to consider below, but ahead of this you should also ensure that you have the following items considered too.

Once you have been migrated there are two major changes that all migrated customers will be affected by.

The old URL to login into the platform has always been https://portal.inforcer.com/ however going forward there will now be regional links which replace the old URL (https://portal.inforcer.com/ will only be used to log into the old platform if you have not yet been migrated).

If you attempt to use https://portal.inforcer.com/ after you have been migrated, you'll given a login error, so please ensure you use the respective URLs above. Once the full migration has been completed we will repurpose the old URL to provide regional flags for you to choose from to direct you to your respective region.

For migrated customers who have setup Single-Sign On (SSO) you will need to update your callback URLs within the enterprise application in Entra ID from the old URL to a new one.